In the latest installment of Mindset Matters, Rachel welcomes Anthony Russell, an author and former Army Sergeant, to the show to discuss how mindset plays a role throughout the property management industry.
As a property owner and manager, Anthony brings a unique strategy to the forefront of this industry, showcasing the value in open and transparent communication with tenants. Through implementing lessons he learned during his time with the Army, he has developed a very successful property management business and further shared his secrets in a new book entitled "Leadership for Landlords."
So sit back, relax, and enjoy another great conversation that outlines the benefits of clear and honest communication.
0:40 - Show introduction and welcoming today's guest
2:20 - Anthony's background in the U.S. Military and his transition to property management
5:20 - How Anthony has integrated the leadership skills from the Army into property management
11:15 - How Anthony got into the landlord and property management business
17:37 - Anthony's approach to developing a positive relationship with all tenants
23:00 - It's important for landlords to remember that this is a home for their tenants...not an asset
27:50 - How important it is for landlords to empathize with their tenants
32:49 - Additional military skills that have transferred to property management
41:40 - Takeaways from Anthony's book "Leadership for Landlords"
47:49 - Closing remarks
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